Terms and conditions

Definitions

(a) The Company - Zen Stays Vacation Homes Rental LLC, registered under DED license no.: 1279223

(b) The Unit - the property mentioned in the reservation confirmation received by the Guest in the portfolio and managed by the Company

(c ) The Guest - any entity (eg. private, corporate, governmental) making a reservation for a Unit from the Company

(d) The Community - Neighborhood in which the Unit is located

Rates

Rates displayed on the Company's website or its online travel agencies suppliers (e.g. Booking.com, AirBnB) are final, inclusive all fees and taxes. The final rates displayed include (daily rate, service charges, check-out cleaning fee, tourism dirham and VAT)

Daily rate - Daily Rate is the rate per night charged by the company to the Guest for making a reservation at the Company's unit

Cleaning fee- One-time cleaning fee is applicable per one reservation

Tourism tax - Tourism Dirham Fee of 10 AED/bedroom/night will be added to the total price for the reservation as per Executive Council Resolution No. (2) of 2014 approving the Tourism Dirham Fee in the Emirate of Dubai

VAT- 5% Value Added Tax applicable in the UAE will be added if required on the total price for the reservation excluding the Tourism Tax

Cancellation policy

Guest can cancel their reservation at any time after the reservation has been confirmed by the Company. The payment to the Guest will be refunded if the reservation was canceled at least 30 days before the check-in date. The refunded value will be lowered by charges charged by third parties for the reservation (e.g. credit card companies, banks). In case a reservation was canceled less than 30 days before the check-in date, no refund will be provided.

The Company may try to accommodate changes is reservation (e.g. change in dates), subject to availability and approval of the Company.

In case of no-show (i.e. the Guest does not arrive to the Unit until 2AM following day after the check-in date) the Company reserves the right to cancel the reservation without the right for refund.

IDs

The Company will take a copy of all Guests' IDs. Only passports and national IDs for GCC citizens are accepted as Guest's ID. Failure to provide ID of any guest will result in access denial of this Guest or his traveling accompanist to the Unit. IDs will be shared with Community management/security and the Dubai Police via the DTCM portal upon check-in. Only Guests who have provided their IDs are eligible to stay in the apartment overnight.

Visitors

All visitors of the Guest must provide IDs (passport, national ID of GCC citizens) and register yourself with the building security. No visitors are allowed in the Unit between 12AM and 8AM. Maximum number of visitors is defined by number of bedrooms, for first bedroom, 2 visitors may visit for every next bedroom 1 visitor may visit (i.e. 2 bedroom apartment may have maximum of 3 visitors).

Pre-authorization

The Guest agrees to provide a credit card on which the same name will displayed as on the main Guest's presented ID and the Guest agrees that the Company will pre-authorize 1,000 AED on this credit card. Failure to provide the pre-authorization will result in cancelation of the Guest's reservation without the right to any refund.

The Guest agrees that the pre-authorized money can be taken by the Company in order to cover damages done by the Guest to the Unit or to the Community, to cover penalties for breaching these Terms & Conditions, for additional required services or for any direct or indirect expenses the Company incurs due to the Guest or his traveling accompanists: The value that shall be taken by the Company from the pre-authorization of the Guest credit card is at the sole discretion of the Company and cannot be disputed by the Guest.

Damage reconciliation

Unit's furniture, fixtures and equipment are handed over in proper working condition and are undamaged. The Company will charge a full amount of the repair / replacement of any item against the pre-authorization in case of damage or loss of any of the furniture, fixtures or equipment in the Unit.

It is the Guest's responsibility to check if all furniture, fixtures and equipment are handed over in proper working conditions by the Company; failure to report any damages within 60 minutes from opening the Unit's door will be considered as a damage caused by the Guest, who is renting the apartment at that moment.

In the event of any dispute, the decision of the Company is final.

Rules

No parties

No noise that could disturb the neighbors of the Unit

No smoking

No pets

No activities that could damage or make the apartment dirty

No commercial activities

Quiet hours from 9PM till 9AM

No visitors between 12AM and 8AM

Garbage to be disposed to designated areas

Compliance with UAE laws (eg-DTCM guide for Holiday Homes Visitors)

Compliance with Community

Compliance with instructions of Community's and Company's employees (e.g. security, receptions)

Penalties

Breach of the aforementioned rules will result in a penalty of 2,000AED charged towards the Guest's pre-authorization. In case of 1 complain received due to breach of the rules (from any party), the full penalty of 2,000 AED will be charged + any damages and fines received by the Community management or UAE authorities towards the Guest. In case of complain received due to breach of the rules the Guest and all his traveling accompanists will be immediately evicted from the Unit.

Currency

The payment for Guest's reservation of the Unit will be made in AED. Any charges or fees to obtain the payment from the Guest for his reservation of the Company's unit will be borne by the Guest.

Cancellation by the Company

If for any reason the Company cancels Guest's reservation, it will refund the Guest in full.

The Company shall not be liable for any other compensation to the Guest besides the sum paid to the Company for reserving the Unit.

The Company reserves the right to cancel any reservation at its sole discretion (eg. due to broken boiler in the unit).

Check in and check out time

Unless otherwise agreed by the Company, the standard check in time is at 3:00PM and check out by 11:00AM.

Loss and theft

The company shall be not held responsible and the Guest holds harmless the company in the event that personal belongings of the guest are stolen, lost or forgotten in the Unit.

Liability disclaimer

The Company can accept no responsibility whatsoever for any injury to the Guest or any loss of or damage to any of his/her belongings while in or near the Unit, and the Guest will be expected to have arranged appropriate insurance cover to include such eventualities. The Guest fully indemnifies the Company from any damages or injuries incurred while in the Unit.

General provisions

The Guest agrees to leave the Unit without any refund if the Guest does not respect these Terms & Conditions or the laws of the United Arab Emirates, incl. DTCM's provisions.

The Company has the full right to report any illegal activities to the police or any other governing authorities in Dubai as deemed necessary by the law.

The Community Management reserves the right to evacuate the Unit should there be any established breach in adhering to the Community rules.

Guests and Guest's visitors must log in at the reception desk of the building.

The Guest shall take all precautions in all security measures.

Community rules violations, eg. parking violation, hanging things in the balcony as well as undisciplined behavior in public places in the Community (Gym & Pool) may result in penalty of 2,000 AED.

Minors under the age of 18 shall not make a booking or stay in the Company's properties without an adult.

Disputes

In the event of any dispute, the Company reserves the right to be the sole arbiter for the dispute and the decision of the Company is final.

Acceptance of these Terms & Conditions

A reservation created by the Guest in any Company's Unit either directly or via its OTAs channels (e.g. Booking.com) implies unconditional acceptance of these Terms & Conditions by the Guest.

The Guest agrees to sign these Terms & Conditions before checking into the Unit; non-signing will result into cancelation of the Guest's reservation without any right for a refund.

Welcome to 129044_1!

These terms and conditions outline the rules and regulations for the use of 129044_1's Website, located at 129044_1.holidayfuture.com.

By accessing this website we assume you accept these terms and conditions. Do not continue to use 129044_1 if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company's terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services, in accordance with and subject to, the law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

License

Unless otherwise stated, 129044_1 and/or its licensors own the intellectual property rights for all material on 129044_1.

All intellectual property rights are reserved. You may access this from 129044_1 for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Republish material from 129044_1
Sell, rent or sub-license material from 129044_1
Reproduce, duplicate or copy material from 129044_1
Redistribute content from 129044_1

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. 129044_1 does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of 129044_1,its agents and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, 129044_1 shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

129044_1 reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant 129044_1 a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Website.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

commonly-known consumer and/or business information sources;
dot.com community sites;
associations or other groups representing charities;
online directory distributors;
internet portals;
accounting, law and consulting firms; and
educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of 129044_1; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to 129044_1. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

By use of our corporate name; or
By use of the uniform resource locator being linked to; or
By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of 129044_1's logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Web Pages that alter in any way the visual presentation or appearance of our Website.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

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